Trust and transparency in every transaction
"Refunds are generally only available for technical failures, accidental duplicate charges, or if our Concierge Team determines a service was not provided as promised. We want to ensure your dating journey is fair and fruitful."
"Refund requests must be made within 3 days of the original purchase. After 72 hours, all purchases are generally non-refundable unless required by local laws. We recommend checking your statements promptly."
"Premium memberships are set to auto-renew for your convenience. While we send reminders 48 hours before renewal, we do not offer refunds once a renewal has processed. You can easily manage or disable auto-renew in your Account Settings."
"Virtual 'Hearts' used for matching and boosting profiles are digital consumable goods. Once spent, they have been fulfilled and cannot be refunded. We value the emotional integrity of every interaction on LinkLove."